Refund policy
Our 90-Day Satisfaction Guarantee
We stand by the quality of our products and want you to be completely happy with your purchase. If for any reason you’re not satisfied, you’re covered by our 90-day money-back guarantee — no returns required.
How It Works
- Simply email us at support@bigvita.com with your order details and proof of purchase.
- Tell us what went wrong — no need to send the product back.
- Once approved, your refund will be processed to your original payment method within 10 business days.
Damages and Issues
If your order arrives damaged, defective, or incorrect, please contact us right away so we can make it right.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you also have the right to cancel or request a refund within 14 days, for any reason and without justification.
Refund Timeline
• Refunds are processed within 10 business days of approval.
• Your bank or credit card company may take a little longer to post the refund.
• If more than 15 business days have passed since approval, please contact us at support@bigvita.com.
