Cancellation policy

One-time Purchase Cancellations

Orders may be canceled only before they have been shipped. If you wish to cancel your order, please contact our Customer Support team at support@bigvita.com as soon as possible after placing your order.

 

Subscription Cancellations  

You may manage and cancel your subscription at any time through your account page or by contacting our Customer Support team via support@bigvita.com. Once canceled, your subscription will not renew, and no future charges will be applied.

Please note that canceling a subscription does not cancel orders after an order confirmation has been sent. If you need to cancel an order urgently after receiving an order confirmation, please contact us at support@bigvita.com as soon as possible.

 

Refunds for Canceled Orders

If your cancellation request is approved before shipment, a full refund will be issued to the original payment method. Please allow 3–7 business days for the refund to appear on your statement, depending on your financial institution.